Refund policy generator

# Refund and returns policy for Example Store

Last updated: [date]

## 1. Overview

This policy explains how to return items bought from Example Store at https://www.example.com, and how and when we refund you. It does not affect your legal rights as a consumer, which may give you more protection than this policy.

## 2. Returns window

You can return most items within **30 days** of delivery for a refund or an exchange.

To be accepted, a returned item must be:

- Unused, unwashed and in the same condition you received it.
- In its original packaging, with any tags and accessories.
- Sent with your order number or proof of purchase.

## 3. Items we cannot accept back

The following cannot be returned unless they are faulty:

- Gift cards
- Personalised or made-to-order items
- Underwear and swimwear with the hygiene seal removed
- Perishable goods

## 4. Faulty, damaged or wrong items

If an item arrives damaged, is faulty or is not what you ordered, email orders@example.com within **7 days** of delivery with your order number and photos of the problem. We will offer a replacement, a repair or a full refund. You do not have to pay any cost to return a faulty item.

## 5. How to return an item

- Email orders@example.com with your order number and the items you want to return.
- We will reply with return instructions [and a returns authorisation number].
- Pack the items securely and send them to: 12 Example Street, Example City, 000000.
- Keep your proof of postage until your refund arrives.

If the item is faulty or we sent the wrong item, we pay for return shipping. For other returns, you pay for return shipping.

## 6. Refunds

Once we receive and inspect your return, we will email you to confirm whether it is accepted. Accepted refunds are processed within **10 days**. We refund to the original payment method.

Your bank or card provider may take a few more days to show the money in your account. [Original delivery charges are / are not refunded, except where the law requires.]

## 7. Exchanges

If you want a different size or colour, tell us when you request the return. We will send the new item once we receive the original, subject to stock. If the price differs, we will refund or charge the difference.

## 8. Contact us

Questions about a return or refund: email orders@example.com or write to Example Store, 12 Example Street, Example City, 000000.

<h1>Refund and returns policy for Example Store</h1>
<p>Last updated: [date]</p>
<h2>1. Overview</h2>
<p>This policy explains how to return items bought from Example Store at https://www.example.com, and how and when we refund you. It does not affect your legal rights as a consumer, which may give you more protection than this policy.</p>
<h2>2. Returns window</h2>
<p>You can return most items within <strong>30 days</strong> of delivery for a refund or an exchange.</p>
<p>To be accepted, a returned item must be:</p>
<ul>
  <li>Unused, unwashed and in the same condition you received it.</li>
  <li>In its original packaging, with any tags and accessories.</li>
  <li>Sent with your order number or proof of purchase.</li>
</ul>
<h2>3. Items we cannot accept back</h2>
<p>The following cannot be returned unless they are faulty:</p>
<ul>
  <li>Gift cards</li>
  <li>Personalised or made-to-order items</li>
  <li>Underwear and swimwear with the hygiene seal removed</li>
  <li>Perishable goods</li>
</ul>
<h2>4. Faulty, damaged or wrong items</h2>
<p>If an item arrives damaged, is faulty or is not what you ordered, email orders@example.com within <strong>7 days</strong> of delivery with your order number and photos of the problem. We will offer a replacement, a repair or a full refund. You do not have to pay any cost to return a faulty item.</p>
<h2>5. How to return an item</h2>
<ul>
  <li>Email orders@example.com with your order number and the items you want to return.</li>
  <li>We will reply with return instructions [and a returns authorisation number].</li>
  <li>Pack the items securely and send them to: 12 Example Street, Example City, 000000.</li>
  <li>Keep your proof of postage until your refund arrives.</li>
</ul>
<p>If the item is faulty or we sent the wrong item, we pay for return shipping. For other returns, you pay for return shipping.</p>
<h2>6. Refunds</h2>
<p>Once we receive and inspect your return, we will email you to confirm whether it is accepted. Accepted refunds are processed within <strong>10 days</strong>. We refund to the original payment method.</p>
<p>Your bank or card provider may take a few more days to show the money in your account. [Original delivery charges are / are not refunded, except where the law requires.]</p>
<h2>7. Exchanges</h2>
<p>If you want a different size or colour, tell us when you request the return. We will send the new item once we receive the original, subject to stock. If the price differs, we will refund or charge the difference.</p>
<h2>8. Contact us</h2>
<p>Questions about a return or refund: email orders@example.com or write to Example Store, 12 Example Street, Example City, 000000.</p>