Shipping policy generator

# Shipping policy for Example Store

Last updated: [date]

## 1. Overview

This policy explains how Example Store delivers orders, how long delivery takes and what it costs. We ship from Mumbai, India.

## 2. Order processing

Orders are packed and handed to the courier within **2 business days** of payment or order confirmation for cash on delivery. Orders placed after 2 pm [local time], or on weekends and public holidays, are processed the next business day.

During sales and holiday periods, processing can take longer. We will show a notice on the website when this happens.

## 3. Delivery options and costs

Delivery times start once your order has been handed to the courier.

- **Standard:** 3 to 5 business days. Free on orders over [amount], otherwise [amount].
- **Express:** 1 to 2 business days. [amount].

The delivery options and the exact cost for your address are shown at checkout before you pay.

## 4. International delivery

We deliver to: UAE, Saudi Arabia, United Kingdom, United States. International delivery usually takes [number] to [number] business days, and can take longer if the parcel is held at customs.

Orders shipped outside [home country] may be charged import duties, taxes and customs fees when they arrive. These are set by the destination country, are not included in our prices or delivery charges, and are paid by you. If you refuse to pay them, [we will refund the order minus the delivery and return costs].

## 5. Tracking your order

When your order ships, we email you a tracking number and a link to follow the parcel. If the tracking has not updated for [5 business days], contact us and we will chase the courier.

## 6. Cash on delivery

Cash on delivery is available for [areas or order values]. Please have the exact amount ready. A cash on delivery fee of [amount] applies [or delete this sentence]. If an order is refused on delivery, we may ask for payment in advance on future orders.

## 7. Delivery address

Please check your address before you pay. If you notice a mistake, email orders@example.com straight away; we can change the address only before the order is handed to the courier. We cannot deliver to PO boxes.

If a parcel is returned to us because the address was wrong or incomplete, or because nobody collected it, we will contact you to arrange redelivery, [which you may need to pay for].

## 8. Lost, late or damaged parcels

If your parcel arrives damaged, please photograph the packaging and the item and email orders@example.com within **7 days** of delivery. If a parcel has not arrived [10 business days] after the estimated delivery date, contact us and we will investigate with the courier and send a replacement or a refund if it is lost.

We are not responsible for delays caused by the courier, customs or events outside our control, but we will always help you find out what happened.

## 9. Contact us

Questions about delivery: email orders@example.com.

<h1>Shipping policy for Example Store</h1>
<p>Last updated: [date]</p>
<h2>1. Overview</h2>
<p>This policy explains how Example Store delivers orders, how long delivery takes and what it costs. We ship from Mumbai, India.</p>
<h2>2. Order processing</h2>
<p>Orders are packed and handed to the courier within <strong>2 business days</strong> of payment or order confirmation for cash on delivery. Orders placed after 2 pm [local time], or on weekends and public holidays, are processed the next business day.</p>
<p>During sales and holiday periods, processing can take longer. We will show a notice on the website when this happens.</p>
<h2>3. Delivery options and costs</h2>
<p>Delivery times start once your order has been handed to the courier.</p>
<ul>
  <li><strong>Standard:</strong> 3 to 5 business days. Free on orders over [amount], otherwise [amount].</li>
  <li><strong>Express:</strong> 1 to 2 business days. [amount].</li>
</ul>
<p>The delivery options and the exact cost for your address are shown at checkout before you pay.</p>
<h2>4. International delivery</h2>
<p>We deliver to: UAE, Saudi Arabia, United Kingdom, United States. International delivery usually takes [number] to [number] business days, and can take longer if the parcel is held at customs.</p>
<p>Orders shipped outside [home country] may be charged import duties, taxes and customs fees when they arrive. These are set by the destination country, are not included in our prices or delivery charges, and are paid by you. If you refuse to pay them, [we will refund the order minus the delivery and return costs].</p>
<h2>5. Tracking your order</h2>
<p>When your order ships, we email you a tracking number and a link to follow the parcel. If the tracking has not updated for [5 business days], contact us and we will chase the courier.</p>
<h2>6. Cash on delivery</h2>
<p>Cash on delivery is available for [areas or order values]. Please have the exact amount ready. A cash on delivery fee of [amount] applies [or delete this sentence]. If an order is refused on delivery, we may ask for payment in advance on future orders.</p>
<h2>7. Delivery address</h2>
<p>Please check your address before you pay. If you notice a mistake, email orders@example.com straight away; we can change the address only before the order is handed to the courier. We cannot deliver to PO boxes.</p>
<p>If a parcel is returned to us because the address was wrong or incomplete, or because nobody collected it, we will contact you to arrange redelivery, [which you may need to pay for].</p>
<h2>8. Lost, late or damaged parcels</h2>
<p>If your parcel arrives damaged, please photograph the packaging and the item and email orders@example.com within <strong>7 days</strong> of delivery. If a parcel has not arrived [10 business days] after the estimated delivery date, contact us and we will investigate with the courier and send a replacement or a refund if it is lost.</p>
<p>We are not responsible for delays caused by the courier, customs or events outside our control, but we will always help you find out what happened.</p>
<h2>9. Contact us</h2>
<p>Questions about delivery: email orders@example.com.</p>