Web application development for businesses in Australia

A web app is a good starting point when your product is used at a desk or shared by link. If its core use depends on the camera, location or daily notifications, a mobile app first may be a better fit. Start with the user's main task and choose the format around it.

For sign-in and billing, proven services remove a substantial amount of edge-case work. Weigh that against a custom build when you have an unusual pricing model or strict data rules. A custom approach gives you more room to shape those parts, with more work to build and maintain them.

We build in TypeScript across the front end, back end, database and APIs, using a stack such as Next.js, React, Node.js and PostgreSQL. For infrastructure, managed platforms such as Vercel, Supabase or Firebase reduce setup and server upkeep. Running directly on AWS or Google Cloud gives you more control and can cost less at scale, though it brings more operations work. Your choice affects what your team will need to look after.

If your product handles personal information, identify who will hold it and who needs access before we build the account and admin flows. Health service businesses are covered by the Privacy Act regardless of turnover. For organisations covered by the Act, a breach likely to cause serious harm requires notification to affected people and the OAIC. We set up error tracking and backups before launch, and plan the information your team will need for its breach response.

For accessibility, Australian guidance recommends WCAG 2.2 at a minimum of Level AA. We use that target when designing the product’s onboarding, dashboard and settings screens.

Bring what you know about the product, including the decisions that are still open.

• Users and their taskDescribe who will use it, how they do the job today and what they would stop using if the product worked.
• First useThink about what a new user needs to see in the first screens, including sample data and empty states.
• PricingBring your view on per-seat, per-usage or flat plans; the choice shapes billing and permissions.
• DataList personal or sensitive information the product will hold and any security reviews your buyers require.
• AlternativesNote the competing products or tools users piece together today, and what each one is missing.

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  Leaving customer separation until later

  Design separation into the first version of a multi-customer product. Adding it late can force a risky rewrite.

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  Assuming payment events arrive once and in order

  Webhook handlers need to skip events already processed and avoid depending on their arrival order, so an upgrade or order is not applied twice.

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  Releasing without staging and tested backups

  Keep a staging environment and test backups. Without them, a release or mistake becomes a live incident.