Custom software development company for Australia

Start with the work you need to do. An existing product often fits standard processes such as accounting, payroll or email. Custom software is worth considering when your process sets your business apart, or when several products leave gaps that people have to fill by hand. We will tell you if an existing product is a better fit.

A hybrid is another option. You keep a proven product for standard work and build the missing workflow around it, connected through its API. That gives you a way to address a specific gap without replacing a system your team already uses. The connection itself needs to be part of the scope, alongside the workflow.

You can also replace one workflow first. This lowers risk and gives you something useful to assess before changing more of the operation. Replacing everything at once fits a different situation, such as an old system that is failing or being withdrawn. For hosting, managed cloud reduces server upkeep; a private server or a specific cloud region suits stricter IT policies or data-location rules.

GST is 10% on most goods, services and other items sold or consumed in Australia. Where your workflow creates invoice records, we set up fields for the relevant GST information so it can be recorded alongside the transaction. Bring examples of the invoices you use when we agree the workflow.

The Privacy Act 1988 applies to most government agencies and to private organisations with annual turnover above $3 million, among others. If it applies to your organisation, we include access permissions and audit trails in the build so you can control access to records and see changes. We agree those roles around the work each person needs to do.

These materials and decisions give us a clearer view of the work your software needs to support.

• Current materialsGather spreadsheets, forms, templates and sample records, with notes on the columns people use.
• UsersList who needs access, what each person must do and what they must not see.
• PrioritiesRank problems by hours lost, errors, late jobs or missed revenue to help define the first version.
• Tool accessIdentify an administrator for each accounting, CRM or email tool that needs a connection.
• An internal ownerChoose someone who can answer questions about business rules and keep testing moving.

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  Copying the spreadsheet screen for screen

  Map and fix the process first, then build the simplest system that supports it. Otherwise, the old problems come across with the familiar layout.

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  Putting every request into the first version

  Focus on the biggest bottleneck. What your team learns from using that version can shape the next phase.

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  Importing records without checking them

  Clean and check the data before import, so old errors do not become problems in the new system.