Website maintenance services in San Jose

Start with who has time to own the work. An in-house developer can maintain the site as part of their role; an outside provider suits a team where the website is nobody’s main job. The practical difference is who tracks updates and takes responsibility when a problem needs attention. Decide who has room for that work before choosing a provider.

A monthly care plan suits you if you want updates, monitoring and an agreed amount of change work handled. Pay-as-you-go support suits a stable site that changes rarely, though response can be slower when something breaks. Look at how often your team requests changes, as well as how much delay you could accept after a fault.

Hosting is a separate choice. Managed hosting suits owners who want the maintainer responsible for speed and uptime. If you have an IT team with its own server policies, self-managed hosting gives that team control of the environment while maintenance is handled separately.

For a business open to the public, US guidance says the ADA covers goods and services offered on the web and identifies WCAG as helpful guidance. That affects the pages you maintain. We review public-facing pages against that guidance and set up agreed page changes, such as changes to headings and navigation. Include those changes in the care scope so your team knows what is being reviewed and what work has been agreed.

Gather what you can so we can understand the site and who looks after it.

• Account accessWebsite admin, hosting, domain registrar, DNS, email and premium plugin or theme logins.
• ConnectionsA list of forms, CRM, payment gateway, booking tool, analytics and ad tracking.
• Known problemsPast hacks, outages, broken forms or slow pages, with rough dates if remembered.
• ContactsWho approves changes and who should hear first if the site goes down.
• Account ownershipCheck whether a former employee or agency holds the domain or hosting in a personal account.

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  Leaving ownership unclear

  Name someone responsible for renewals, broken forms and outdated plugins, even when an outside provider does the work.

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  Keeping every backup on the site server

  Store a copy away from that server so a server failure or hack does not take the backups with it.

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  Sending renewals to an old inbox

  Check where reminders go. An expired domain can take the website and company email offline together.

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  Putting off updates

  Plan and test them instead of allowing known security holes and a larger catch-up update to accumulate.